Self-Help, Communication, Communications 

"This book is a standout! It hones in on the essential skills at the core of all business relationships. It's a book you'll turn to again & again."--Sandra J. Hele, President, Enterprise Management International, Minneapolis. Research shows that 80% of all problems are not really problems, but misunderstandings - due to primarily ineffective communication. Are you seeking a proven approach to: avoid misunderstanding? being more persuasive? overcoming objections? increasing credibility? minimizing conflict? Using SIX VERBAL, very structures, yet easy-to-learn communication models & TWELVE NON-VERBAL MESSAGES, SO, WHAT'S YOUR POINT? reveals how you can recognize what is COMING OVER THE COMMUNICATION NET, then apply the appropriate STROKE to every communication encounter for winning results. Communication is the core of all relationships - from business to personal. Although written primarily for people in the business community, the communication techniques presented in this book apply to personal relationships, family interaction, & even casual conversation. Learning & applying the powerful concepts & techniques presented in this book can transform you from an antenna terminator to a WORLD CLASS COMMUNICATOR! - from Amzon